Contact us

• Email: hello@tryunifyops.com
• Help with a project: use “Report a problem” on its contract page, so we have the details. We help both sides, but payments go directly from brand to creator, so we can't reverse or refund one.

• Business name: UnifyOps
• Operated by: Raghav Mittal, as an individual
• Website: tryunifyops.com
• Email: hello@tryunifyops.com

Our Grievance Officer handles complaints about UnifyOps and the marketplace, about a project you found or ran on UnifyOps, about content or conduct on UnifyOps, and about your personal data. This is under India's Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

• Name: Raghav Mittal
• Designation: Grievance Officer, UnifyOps
• Email: hello@tryunifyops.com, with a subject starting “Grievance:”

Please include your name, the email on your account, the contract or page your complaint is about, what happened, and what you'd like us to do.

• Every complaint: acknowledged within 24 hours. The acknowledgement includes a complaint number you can use to follow up and a copy of your complaint as we recorded it.
• Problems with a project (delivery, the other side, the paid/received record): we reply within 2 business days and close the complaint within one month of receipt. We help both sides find a fair outcome, but we can't reverse, refund or force a payment between them (see the Payments & Refunds Policy).
• Content or conduct on UnifyOps that breaks our Terms or the law, including a member who breaks the standard project terms: resolved within 7 days. We act on requests to remove unlawful content within 36 hours.
• Content that exposes a person's private areas, shows them nude or in a sexual act, or impersonates them (including morphed or AI-made images): removed within 2 hours of a report by that person or someone acting for them.
• Personal data requests (access, correction, erasure, nomination, withdrawing consent): answered within 30 days.

• Consumers in India can contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in. You can also approach a consumer commission.
• Complaints about content on UnifyOps: if you disagree with our Grievance Officer's decision, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
• Personal data: after using our grievance process, you can complain to the Data Protection Board of India, as the DPDP Act allows.
• A payment between a brand and a creator: your bank, UPI app or PayPal, and then the RBI Ombudsman for UPI and bank payments (see Payment problems).

Email hello@tryunifyops.com with the subject “Legal notice”.

Use Report on any profile, brief or message, Report a problem on a contract, or email hello@tryunifyops.com with a link. UnifyOps never asks creators to pay to get work, and never asks anyone to pay UnifyOpsfor a deal. A message asking you to is a scam: please report it.