Delivery Policy

Creators on UnifyOps make content work: videos, reels, photos, designs, edits and similar digital files. The brand hires the creator and buys the work from them; UnifyOps is the marketplace where they agree it, deliver it and keep the record, not the seller.

What's included is written in the brief, the pitch or the contract scope on the contract page: how many pieces, which formats and platforms, how many revision rounds, and the usage rights. There's nothing physical to ship and no shipping charge.

• The delivery time, in days, is agreed when you hire: in the creator's pitch, your direct offer or the package.
• The clock starts when the contract starts: at the hire, or when the creator accepts a direct offer. The due date is that day plus the agreed number of days, and the contract page shows it. It doesn't wait for a payment: the brand and the creator agree payment timing between them.
• Due dates are calendar days and end at 23:59 UTC (05:29 IST the next morning).
• If a creator needs more time, agree it in the deal room. The cancellation right in section 6 is based on the due date shown in the deal room.

The creator delivers in the contract's deal room by submitting:

• at least one link to the finished files (Google Drive, Dropbox, Frame.io, WeTransfer or similar), or files uploaded in the deal room where uploading is available; and
• any notes the brand needs, such as captions, music credits or posting instructions.

Links must open for the brand without asking for extra permission. They must keep working until the work is approved and for at least 30 days after. If the brief asks the creator to post the content on their own channels, the delivery includes the link to the live post. Delivery files are visible only to the brand, the creator and the UnifyOps team.

Work counts as delivered at the moment the creator submits a delivery in the deal room. When that happens:

• the contract shows Delivered and both sides are notified;
• the time is recorded in the contract timeline, which is our record if there's a disagreement; and
• the brand's 5-day review window starts.

Files sent by email, WhatsApp or anywhere outside the deal room don't count as delivered. “Delivered” doesn't mean “accepted”: the brand still reviews the work (section 5).

After each delivery, the brand has 5 days to:

• approve it, which accepts the work; or
• ask for a revision, explaining what needs to change and how it relates to the brief. This pauses the 5-day clock, and a new 5-day window starts when the creator delivers again. The contract shows how many revision rounds are included.

If the brand does neither, the work is approved automatically once the 5 days (120 hours) have passed, and is treated as accepted. Reporting a problem on the contract pauses this while the report is open. Revisions must stay within the original brief. New deliverables or a new direction are a new project.

Approval, including automatic approval, doesn't pay the creator: the brand pays directly, as the two of them agreed (Payments & Refunds Policy).

• If nothing has been delivered more than 2 days after the due date, the brand can cancel from the contract page. The creator then returns anything the brand paid for the contract (Payments & Refunds Policy).
• If the work arrives late, or doesn't match the brief, the brand can ask for a revision, and then use “Report a problem”. We help both sides agree a fair outcome, but any refund comes from the creator; UnifyOps never holds the money (If something goes wrong).
• Once anything has been delivered, the cancellation in the first point no longer applies, and late or unsatisfactory work goes through a revision and, if needed, a report.

Some briefs need a product, for example a skincare item to film. UnifyOps never ships, stores or sells physical products.

• The brand sends the product to the creator directly, at its own cost and risk.
• Share the shipping address in the deal room messages, where only the brand, the creator and the UnifyOps team can see it.
• The due date still runs from the start of the contract. Brands should ship promptly, and creators should say in the deal room as soon as the product arrives. If the product arrives late, agree a new due date in the deal room.
• The brief should say whether the creator keeps the product or returns it. If it doesn't say, the creator keeps it.
• Product quality, returns and warranties are the brand's responsibility, not UnifyOps's.

Delivery alone doesn't transfer any rights. The usage rights in the contract pass to the brand once the work is approved and the brand has paid the full agreed price (Terms). Until then, the brand may review the work but not publish or use it.

hello@tryunifyops.com, or our Grievance Officer on the Contact page.